Bradburne & Co

August 2026
Bradburne & Co

BACKGROUND:
Bradburne & Co take any complaint very seriously and below sets out the procedure we will follow in dealing with any complaint.

We have appointed Ian Morton, 139 South Street, St Andrews, KY16 9UN to deal with complaints. If you have a question or if you would like to make a complaint, please do not hesitate to contact him on 01334 479479.
If you have initially made your complaint verbally – whether face-to-face or on the phone – please make it in writing by post, addressed to Ian Morton.
Once we have received your written complaint Ian Morton will contact you in writing within 7 days. At this stage we will give you our understanding of your case. We will also invite you to make any further comments that you may have in relation to this.
Within 21 Days of receipt of your written summary Ian Morton will write to you, to inform you of the outcome of his internal investigation into your complaint and to let you know what actions we have taken or will take.
If you are still unhappy with the result of any of the above, you can refer your complaint to the Property Redress Scheme.Bradburne & Co is a member of the Property Redress Scheme which may be able to help with your complaint if we are unable to. Their website is www.theprs.co.uk, their e-mail address is info@theprs.co.uk or telephone 0208 275 7131.If you are a Commercial Client you can contact the Centre for Effective Dispute Resolution. Their e-mail address is applications@cedr.com or telephone 0207 536 6116. Their website is www.cedr.com